Terms of Service

Last updated: July 9, 2026

These terms are an agreement between you and Zimac.AI (“Zimac,” “we,” “us”) covering the Zimac desktop and mobile apps (the App) and our hosted services — accounts, the Zimac proxy, prepaid credits, and the team relay (the Platform). By installing the App or using the Platform, you agree to them. If you are using Zimac under a separate written agreement between us and your employer (for example a Zimac Enterprise license), that agreement governs where the two differ.

1. What you're getting

Two separate things, priced separately:

• The App — a local-first assistant that runs on your own devices. A current annual subscription key may be active on up to three computers.
• The Platform — optional hosted services: a metered model proxy you fund with prepaid credits, org and token management, and an end-to-end-encrypted relay for team features. You can use the App without any of it by bringing your own model key.

2. Trial, subscriptions, and renewal

• Free trial. The App is free for 30 days from first launch, with the full Pro feature set. No card or account is required. The trial does not include model-inference credit; model/provider usage is always separate.
• Subscriptions. After the trial, keeping the App running requires an Essentials or Pro subscription at the current price disclosed before Stripe checkout. Purchasing mints a license key shown after verified checkout; copy and keep it safe. A current key may activate up to three computers for the term.
• Renewal and cancellation. Subscriptions renew annually until cancelled. Cancel from the Zimac Hub when the subscription is listed there, or from the Stripe management link in your receipt. Cancellation stops renewal and the App keeps working until the end of the paid term unless a refund is issued. License keys sold as lifetime licenses before our move to subscriptions remain valid.
• Price changes apply from your next renewal, never mid-term, and we'll tell you first.

3. Credits and metered usage

• Prepaid credits you buy become model-usage budget for your org, debited per call at the rates shown when you top up.
• Credits stay available while your account is in good standing. They are a prepayment for usage, not a stored-value instrument, and aren't transferable outside your org.
• You're responsible for use of tokens minted under your org — revoke a seat's tokens when someone leaves. Multiple tokens for one principal share that seat's enforced cap; they are not independent pools.

4. Refunds

• App subscriptions: full refund within 14 days of any charge (first purchase or renewal) — just ask. A completed refund revokes the refunded license term.
• Credits: unused credits are refundable within 14 days of purchase. Usage already consumed is not refundable.
• Email [email protected]; refunds go back to the original payment method via Stripe.

5. Your content stays yours — and stays with you

The App is local-first: your durable chats, memory, notes, documents and profiles live on your device, not as a server-side Zimac copy. You own all of it; we claim no rights to it. Model requests still send the prompt and selected context to the model route you choose. Three consequences are worth stating plainly:

• Backups are yours to keep. The App maintains local backups, but the data lives on your hardware — if the machine is lost and unbacked-up, we cannot recover it.
• Team messages are end-to-end encrypted. When team features relay through our servers, we carry ciphertext we cannot read. That also means we can't recover the contents for you.
• Erase is not uninstall. The App's memory erase keeps backups, connections, credentials, and pairing so recovery remains possible. Full local removal requires deleting the data folder and related Keychain items; see the removal guide.

When you use the proxy, the content of your requests transits our servers solely to be forwarded to the model provider and streamed back; we meter it, we don't keep it (see the Privacy Policy).

6. Acceptable use

Use Zimac lawfully and reasonably. Don't: share or resell seat tokens or license keys outside your org; probe, overload or disrupt the Platform; use the proxy in ways that violate your model provider's usage policies (for Anthropic models, Anthropic's Usage Policy applies to the underlying model calls); or use the service to develop competing scraped datasets. Don't reverse-engineer the App except where the law says we can't stop you.

7. AI outputs

Zimac's assistants generate content with AI models. Outputs can be wrong, incomplete, or confidently misleading. The App is built to propose while you dispose — consequential actions wait for your approval — and that division of labor is also the legal one: you are responsible for reviewing outputs and for the decisions you make with them. Zimac is not professional advice of any kind.

8. Third parties

Payments are processed by Stripe under their terms; model calls are processed by your model provider under theirs; the App is distributed for Apple platforms under Apple's applicable terms. We are not responsible for third-party services we don't control.

9. Our IP

We own the App and Platform software. Your subscription grants a limited, non-exclusive, non-transferable license to run the App on the licensed computer(s) for the term. Feedback you send us may be used to improve the product without obligation.

10. Disclaimers and liability

The App and Platform are provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent the law allows, our total liability for any claim is capped at the amounts you paid us in the 12 months before the claim, and neither of us is liable for indirect, incidental, or consequential damages. Some jurisdictions don't allow some of these limits; where that's you, they apply only as far as allowed.

11. Suspension and termination

You can stop using Zimac at any time. Leaving or deleting an organization is separate from deleting your personal account, cancelling a Stripe subscription, or erasing a device. Settle billing and eligible credits before deleting an org. We may suspend or terminate Platform access for breach of these terms, abuse, or non-payment; where practical we'll warn you first. Termination of Platform access doesn't touch the data on your device. Sections that by nature survive (5, 7, 9, 10, 12) survive.

12. Governing law

These terms are governed by the laws of the State of Delaware, United States, excluding its conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Delaware, and both sides consent to their jurisdiction.

13. Changes

We may update these terms as the product evolves. Material changes will be announced on this site (and by email for paying customers) at least 14 days before they take effect; continuing to use Zimac after that means you accept them. The “last updated” date above always tells you the current version.

14. Contact

Questions, notices, refunds: [email protected]. Enterprise agreements: [email protected].