Terms of Service

Terms revision dated July 11, 2026 · Technical clarifications added July 22, 2026 · ONE REMAINS service notice added August 12, 2026 · Effective no earlier than July 25, 2026 at 12:00 a.m. Pacific Time (07:00 UTC), after required notice · Previous version (July 9, 2026)

These terms are an agreement between you and Zimac.AI (“Zimac,” “we,” “us”) covering the Zimac desktop and mobile apps (the App) and our hosted services — accounts, the Zimac proxy, prepaid credits, the team relay, and ONE REMAINS (the Platform). By installing the App or using the Platform, you agree to them. If you are using Zimac under a separate written agreement between us and your employer (for example a Zimac Enterprise license), that agreement governs where the two differ.

1. What you're getting

Two separate things, priced separately:

• The App — a local-first assistant that runs on your own devices. After the Pro trial, a free Sage plan remains available; paid annual and one-time keys unlock additional specialists. A paid key may be active on up to three computers.
• The Platform — optional hosted services: a metered model proxy you fund with prepaid credits, org and token management, and an end-to-end-encrypted relay for team features. You can use the App without any of it by bringing your own model key.
• ONE REMAINS — an optional hosted social-strategy game included in the Platform. Its shared room state and in-game comms are server-processed and are not end-to-end encrypted; they are not part of the end-to-end-encrypted Team Relay. The Privacy Policy explains the data, audience, and bounded retention.

2. Trial, plans, and renewal

• Free trial. The App is free for 30 days from first launch, with the full Pro feature set. No card or account is required. The app trial itself does not include model-inference credit; model/provider usage remains separate. Separately, an eligible personal hosted sign-in may automatically receive the one-time promotional credit described below, with no card required.
• Free plan. When the trial ends, Sage and your local memory remain available without an App subscription. The free plan does not include the paid specialist roster. Model/provider usage remains separate on every App plan.
• Annual subscriptions. Essentials and Pro are annual plans at the current price disclosed before Stripe checkout. Purchasing mints a license key shown after verified checkout; copy and keep it safe. A current key may activate up to three computers for the paid term. After a successful check, subscription activation is normally revalidated every 24 hours; failed checks may retry sooner. If validation remains unreachable, a seven-day offline grace period begins after the last success; afterward, paid features temporarily fall back to the free Sage floor until validation succeeds.
• One-time license. When offered at checkout, the one-time plan unlocks Pro-level built-in and custom-specialist access and includes App updates released during the 12 months after purchase. When that update window ends, you may keep using the last version released within it; later versions require a new eligible license. Model/provider usage remains separate.
• Renewal and cancellation. Subscriptions renew annually until cancelled. Cancel from the Zimac Hub when the subscription is listed there, or from the Stripe management link in your receipt. Cancellation stops renewal and the paid specialist access continues through the paid term unless a refund is issued. The free plan remains available afterward. License keys sold as lifetime licenses before our move to subscriptions remain valid under their original terms.
• Price changes apply from your next renewal, never mid-term, and we'll tell you first.

3. Credits and metered usage

• Purchased credits. Prepaid credits you buy become model-usage budget for your org, debited per call at the rates shown when you top up. They stay available while your account is in good standing. They are a prepayment for usage, not a stored-value instrument, and aren't transferable outside your org. Top-up and promotional receipts are tagged separately, but both fund one spendable hosted-inference balance; usage is not allocated to separate purchased and promotional buckets.
• Promotional starter credit. While the promotion and its campaign capacity are available, an eligible personal device sign-in may automatically receive one $0.50 hosted-inference credit per provider-verified email and personal tenant. Another token, account deletion, or re-registration does not reset eligibility. No card is required. This promotion is separate from the 30-day App trial, is non-transferable and non-refundable, has no cash value, cannot be applied to an App purchase, and is forfeited when the personal account is deleted.
• You're responsible for use of tokens minted under your org — revoke a seat's tokens when someone leaves. Multiple tokens for one principal share that seat's enforced cap; they are not independent pools.

4. Refunds

• App subscriptions: full refund within 14 days of any charge (first purchase or renewal) — just ask. A completed refund revokes the refunded license term.
• Purchased credits: for top-ups purchased after these July 11 revised Terms reach their stated effective time, prepaid inference top-ups are final once credited, except where applicable law requires a refund or we make a written offer that expressly says otherwise. Earlier top-ups retain the refund terms in the version that governed their purchase. An approved refund, payment reversal, or dispute removes the corresponding top-up amount from the shared hosted-inference balance; if that amount has already been used, the balance may become negative and further hosted usage may be suspended until it is settled.
• Promotional credit: promotional credit was not purchased and is never refundable or redeemable for cash.
• Email [email protected]; refunds go back to the original payment method via Stripe.

5. Your content stays yours — and stays with you

The App is local-first: your durable chats, memory, notes, documents and profiles live on your device, not as a server-side Zimac copy. You own all of it; we claim no rights to it. Model requests still send the prompt and selected context to the model route you choose. Three consequences are worth stating plainly:

• Backups are yours to keep. The App maintains local backups, but the data lives on your hardware — if the machine is lost and unbacked-up, we cannot recover it.
• Team messages are end-to-end encrypted. When team features relay through our servers, we carry ciphertext we cannot read. That also means we can't recover the contents for you.
• ONE REMAINS comms are different. Public, group, and direct game messages are shared hosted game state that our service can read and retain for the limited period in the Privacy Policy. You keep your rights in messages you submit and give us only the permission needed to deliver, secure, and operate the game.
• Erase is not uninstall. The App's memory erase keeps backups, connections, credentials, and pairing so recovery remains possible. Full local removal requires deleting the data folder and related operating-system credential-store entries; see the removal guide.

When you use the proxy, request and response content normally transits our servers only to reach the model provider and stream back. If Gateway Memory is enabled for your key or tenant, its separate memory service may process selected cues and context and stage the completed exchange in a tenant-scoped quarantine under the controls described in the Privacy Policy.

6. Acceptable use

Use Zimac lawfully and reasonably. Don't: share or resell seat tokens or license keys outside your org; create or manipulate accounts to obtain repeated promotional credits; probe, overload or disrupt the Platform; use the proxy in ways that violate your model provider's usage policies (for Anthropic models, Anthropic's Usage Policy applies to the underlying model calls); or use the service to develop competing scraped datasets. Don't reverse-engineer the App except where the law says we can't stop you.

7. AI outputs

Zimac's assistants generate content with AI models. Outputs can be wrong, incomplete, or confidently misleading. The App is built to propose while you dispose — consequential actions wait for your approval — and that division of labor is also the legal one: you are responsible for reviewing outputs and for the decisions you make with them. Zimac is not professional advice of any kind.

8. Third parties

Payments are processed by Stripe under their terms; model calls are processed by your model provider under theirs; connected services process the operations you authorize under their terms; and operating-system or distribution services supplied by Apple or Microsoft are governed by their applicable terms. We are not responsible for third-party services we don't control.

9. Our IP

We own the App and Platform software. Your paid App license grants a limited, non-exclusive, non-transferable right to run the App on the licensed computer(s) for the applicable subscription term or, under a one-time license, indefinitely on builds released within its update window. Feedback you send us may be used to improve the product without obligation.

10. Disclaimers and liability

The App and Platform are provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent the law allows, our total liability for any claim is capped at the amounts you paid us in the 12 months before the claim, and neither of us is liable for indirect, incidental, or consequential damages. Some jurisdictions don't allow some of these limits; where that's you, they apply only as far as allowed.

11. Suspension and termination

You can stop using Zimac at any time. Leaving or deleting an organization is separate from deleting your personal account, cancelling a Stripe subscription, or erasing a device. Settle billing and resolve any billing error or legally required refund before deletion; deleting a personal account permanently forfeits its remaining promotional credit. We may suspend or terminate Platform access for breach of these terms, abuse, or non-payment; where practical we'll warn you first. Termination of Platform access doesn't touch the data on your device. Sections that by nature survive (5, 7, 9, 10, 12) survive.

12. Governing law

These terms are governed by the laws of the State of Delaware, United States, excluding its conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Delaware, and both sides consent to their jurisdiction.

13. Changes

We may update these terms as the product evolves. Material changes will be announced on this site (and by email for paying customers) at least 14 days before they take effect; continuing to use Zimac after that means you accept them. The “last updated” date above always tells you the current version.

14. Contact

Questions, notices, refunds: [email protected]. Enterprise agreements: [email protected].