Tell us where you’re stuck.
Use the route below so account, setup, license, billing, privacy, and Enterprise requests reach the right place without exposing a secret.
Email [email protected]@zimac.ai address.Self-service license tools
Recovery never reveals whether an email is on file. For a standalone purchase, the verified-email message includes the license key plus a one-hour m1|… management code. Paste that code below; the key alone cannot list devices or open billing. Account-linked purchases are managed by their organization owner in the Hub.
Live hosted-proxy rates
Loading the proxy’s effective rates…
USD per 1 million tokens from the effective public-proxy configuration. Cache reads and writes may have separate rates. If a model is unavailable, we do not show it as free.
Sign-in or account recovery
Start with Sign in and choose the hosted sign-in page’s password-recovery flow. If you cannot access the purchase/account email, contact support and include the email you believe is on the account plus any Stripe receipt ID you still have.
Recover account access →Model setup or proxy access
Use the model-access guide first. Tell us which route you chose (hosted, direct Anthropic, or local/OpenAI-compatible), the app version, macOS version, and exact error code. For hosted budget errors, the org owner must add credits or adjust caps.
Get setup help →License issuance or recovery
Keep the Stripe receipt and checkout confirmation URL. Send the purchase email, receipt/session identifier, tier, approximate purchase time, and only the visible key prefix if you have it. We can recover or reissue through verified purchase records.
Recover a license →Cancel, refund, or billing
Use the Zimac Hub or Stripe management link in the receipt to cancel renewal. For a refund, include the charge/receipt ID and reason. App charges and unused credits are eligible under the 14-day policy; consumed model usage is not refundable.
Contact billing support →Personal account deletion
Deleting or leaving an organization is not personal-account deletion. Before deleting, cancel subscriptions, settle/refund eligible credits, export what you need, and revoke tokens. Then open Account & privacy in the Hub; a fresh sign-in and the exact confirmation are required. If you cannot sign in, email privacy support from the account address.
Open Account & privacy →Erase a Mac or uninstall
Erase memory keeps a recovery backup. For complete removal, use Settings → Privacy → Erase all local data before deleting the app; it also removes backups, setup, pairing, plugins, license state, and Zimac Keychain entries. It works offline. If you could not deactivate first, remove the retained license slot later from Hub or your recovery email.
Open the removal checklist →Enterprise support
Installer, site-license, in-cloud registration, branded build, and private deployment requests go to the Enterprise channel. Include the AWS region, stack name, failing logical resource, and event/error text—never provider credentials.
Email [email protected] →Privacy or security concern
For access, correction, export, or deletion of hosted personal data, email privacy support. For a suspected security issue, email support with “Security” in the subject and a minimal reproduction; do not include customer content or working secrets.
Email [email protected] →Never send a secret
Do not email a full zmc-… token, sk-ant-… key, license key, password, recovery code, cookie, private document, or provider credential. Redact tokens and include only a short prefix, request/error ID, timestamps with timezone, screenshots with customer data removed, and steps to reproduce. Zimac support will never ask for your password or a complete model key.