Tell us where you’re stuck.
Use the route below so account, setup, license, billing, privacy, and Enterprise requests reach the right place without exposing a secret.
Email [email protected]@zimac.ai address.Self-service license tools
Recovery never reveals whether an email is on file. For a standalone purchase, the verified-email message includes the license key plus a one-hour m1|… management code. Paste that code below; the key alone cannot list devices or open billing. Account-linked purchases are managed by their organization owner in the Hub.
Live hosted-proxy rates
Loading the proxy’s effective rates…
USD per 1 million tokens from the effective public-proxy configuration. Cache reads and writes may have separate rates. If a model is unavailable, we do not show it as free.
Sign-in or account recovery
Start with Sign in and choose the hosted sign-in page’s password-recovery flow. If you cannot access the purchase/account email, contact support and include the email you believe is on the account plus any Stripe receipt ID you still have.
Recover account access →Model setup or proxy access
Use the model-access guide first. In Zimac 0.7.7 or later, an eligible personal hosted browser/device sign-in can receive one $0.50 promotional inference credit while the promotion is available; a manually minted or team-org token, account deletion, or re-registration does not create another grant for the same provider-verified email. Tell us which route you chose, the app version, operating-system version, the exact error code, and whether setup said the grant was added or already claimed. Never send the token itself. For later hosted budget errors, add purchased credit or adjust the relevant cap.
Get setup help →License issuance or recovery
Keep the Stripe receipt and checkout confirmation URL. Send the purchase email, receipt/session identifier, tier, approximate purchase time, and only the visible key prefix if you have it. We can recover or reissue through verified purchase records.
Recover a license →Cancel, refund, or billing
Use the Zimac Hub or Stripe management link in the receipt to cancel renewal. For a refund or billing error, include the charge/receipt ID and reason. App subscriptions carry the 14-day refund policy. For top-ups purchased after the July 11 revised Terms reach their stated effective time, prepaid inference top-ups are final once credited except where law requires a refund or a written offer says otherwise; earlier top-ups retain their purchase-date terms. An approved reversal removes that top-up from the shared hosted-inference balance. Promotional credit is non-transferable, non-refundable, and has no cash value.
Contact billing support →Personal account deletion
Deleting or leaving an organization is not personal-account deletion. Before deleting, cancel subscriptions, resolve any billing error or legally required refund, export what you need, and revoke tokens. Any remaining promotional credit is forfeited on deletion. Then open Account & privacy in the Hub; a fresh sign-in and the exact confirmation are required. If you cannot sign in, email privacy support from the account address.
Open Account & privacy →Erase a computer or uninstall
Erase memory keeps a recovery backup. For complete removal, use Settings → Privacy → Erase all local data before deleting the app; it also removes backups, setup, pairing, plugins, license state, and Zimac’s legacy credential-store entries from macOS Keychain or Windows Credential Manager. It works offline. If you could not deactivate first, remove the retained license slot later from Hub or your recovery email.
Open the removal checklist →Enterprise support
Installer, site-license, in-cloud registration, branded build, and private deployment requests go to the Enterprise channel. Include the AWS region, stack name, failing logical resource, and event/error text—never provider credentials.
Email [email protected] →Privacy or security concern
For access, correction, export, or deletion of hosted personal data, email privacy support. For a suspected security issue, email support with “Security” in the subject and a minimal reproduction; do not include customer content or working secrets.
Email [email protected] →Never send a secret
Do not email a full zmc-… token, sk-ant-… key, license key, password, recovery code, cookie, private document, or provider credential. Redact tokens and include only a short prefix, request/error ID, timestamps with timezone, screenshots with customer data removed, and steps to reproduce. Zimac support will never ask for your password or a complete model key.